Returns

CHANGE OF MIND
We want you to shop with confidence, knowing that you can return your purchase if you change your mind.
Please note change of mind does not apply to any pillow purchases. 
All returns & discrepancies must be returned within 14 days of Purchase.

You can return your order to the below address:
MAINLINEN PTY LTD
Unit 2
27 Premier Circuit
WARANA QLD 4575
Invoice | Order #

TERMS & CONDITIONS
To qualify for a refund, the items purchased must be returned in original condition with all packaging and labels and had not been washed, worn or used.
For hygiene, reasons we do not exchange or refund Pillows unless you have a valid claim at law (see below). Please ensure you select these items carefully before purchase.
Delivery charges on original order is not be refundable.
Freight cost for change on change of mind are the cost of the sender.
We recommend shipping your returned item through a traceable sender as any returned not received we not be refund.

FAULTY ITEMS
We will honour our obligations under the Australian Consumer Law and provide you with an exchange, refund or compensation if an item has a major problem. This is when the item:
• has a problem that would have stopped you buying it had you known about the problem;
• is unsafe;
• is significantly different from the description or sample shown to you; or
• does not do what we said it would, or what you asked for and cannot be easily fixed.
If the problem is not major, we may choose to repair the item within a reasonable time.
For Warranty Claims, proof of purchase is required and we reserve the right to assess the condition and age of any returned goods prior to offering an exchange, refund, compensation or repair.

Please contact us on info@mainlinen.com to lodge this type of complaint so we have are to access & send the relevant returns information.
SUBTOTAL: $0.00